The short version
Cancel any time from your account; access runs to the end of the period already paid, and the unused part is not paid back. We refund when the mistake is ours: a charge made twice, a charge after a cancellation had taken effect, or a fault on our side that stopped the API working and that we could not fix.
How it works
- Cancel from Billing if you want to stop the plan.
- Ask for a refund with the form below (never by email).
- The answer comes in My tickets on Support, and by email.
An approved refund goes back to the card it came from through Stripe, usually within 5 to 10 working days. A refund cancels any partner commission on that sale. Please talk to us before a chargeback: while a card dispute is open, the account can be paused.
Sign in to ask for a refund, so we can find the charge on your account and answer you here and by email.
Sign inCard charges appear as DEVELOPERDATA.NET. Billing questions: https://developerdata.net/support?tab=charge